Berggasthaus First

House rules

All First buildings are partially made of wood, that's why it applies throughout the house
a strict no smoking! This prohibition is for your own safety.



How can I contact First?

Berggasthaus First GmbH
Box 138
CH-3818 Grindelwald
TELEPHONE ++ 41 33 828 77 88
FAX ++ 41 33 828 77 89



Emergency numbers
General emergency calls 112,
Police 117
Firefighters 118
Ambulance 144

Rega 1414

SOS emergency services 033 828 77 33


Questions about the restaurant


How do I get to the restaurant?

 Our restaurant can only be reached by gondola.
You can find the gondola travel times at
Our opening times are linked to the driving times.
Our warm kitchen closes 1 hour earlier.

Is there wifi?

 The Jungfrau Railway offers wifi throughout the house.



Are dogs allowed in the restaurant?
 Dogs are very welcome with us.



Questions about the hotel


When is check-in and check-out time?
 Arrival possible from 2 p.m. onwards. Departure is by 10:30 a.m. at the latest.



How do I get to the hotel?

 The mountain inn can only be reached by gondola, the
transportation is not included in the room rate. You can find the travel times of the
 gondola lift at At an approx. 20-minute
Ride on the gondola, you can enjoy the beautiful mountains on your way up.
Those arriving by car are best parked with long-term parking
Pfingstegg. This is about a 7-minute walk from the Firstbahn.
Those arriving by train take a 15-minute walk from the train station
the beautiful glacier village of Grindelwald to the Firstbahn at the base of the mountain.



Is there wifi in the hotel?

 We provide free wifi for our hotel guests.



What is included in the room price?

 We provide duvet, pillows and towel free of charge.
The tourist tax and city tax is also included.
On arrival you will receive the guest card from the Grindelwald, which you can use to
many attractions can count on discounts.


Can I temporarily store my luggage after I have checked it out?
 We will surely find a way to temporarily store your luggage,

just ask.

Is there a way to cook yourself?

 No, we have no options to let our guests cook themselves.



When are the meal times?

 Breakfast is always available from 7:30 a.m. to 10:00 a.m.
We are happy to serve dinner from 6:30 p.m. onwards until 9:00pm. 


What do the shower options look like?

 We have shared bathrooms, one for men and one for women

3 shower cabins each.



Can I book by phone?

 We recommend booking via email or our homepage
to avoid misunderstandings. Although, booking by phone is accepted.



Are dogs allowed in the hotel?
 Dogs are very welcome in the hotel
a small surcharge of CHF 10.00 will be charged.

General terms of contract
Object of the contract

These general terms and conditions regulate the legal relationship
between you and Berggasthaus First GmbH. The basis is the
reservation confirmation, which will be sent to you by email.



Option dates are binding for both parties. The Berggasthaus First
GmbH can automatically re-reserve rooms that have been booked

 if the customer has not confirmed.

Cancellation of hotel reservations

We kindly ask, that if significant changes are done to your reservation, that it is
to be communicated early, and in writing. 15 days before arrival you can
cancel your reservation free of charge. A charge from day 14 to day eight
will be applied totalling 50% of the room turnover, up to seven days before: 100%.
We offer a weather deal where if there is bad weather up to 3 days before arrival then cancellation of your reservation is free.


Liability / due diligence

The hotel room and the public areas are shared with  guests
with the greatest care. Guests are responsible for any property damage
that is sustained by Berggasthausfirst. The hotel disclaims any liability for theft, etc. and in relation to

Third party services.

Lost property

Lost property will  be forwarded on request of the guest. The
Berggasthaus First GmbH assumes no liability in the event of loss
of personal belongings and valuables. This applies to the time during
 your stay, as well as in the case of returns.

The guest bears the risk, and cost of subsequent delivery.

Applicable law, place of jurisdiction

The legal relationship between you and Berggasthaus First GmbH
Swiss law is applicable. The place of jurisdiction is Thun.



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 Berggasthaus First, Postfach 138, CH-3818 Grindelwald BE, +41 33 828 77 88